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Technical Factors For Website Design and Development

Technical Factors For Website Design and Development

Technical Factors For Website Design and Development

Sometimes design is complex, and it takes technical insights to know website design and development parallelly. It takes a lot to make it more understandable for everyone, including those who don’t know web technicalities: an appealing layout, attractive color schemes, design aesthetics, and a lot more. 

 On the other hand, non-technical people only assume how much time it takes to design and develop a website. So, they don’t need to become a website expert knowing the main factors is more than enough. 

 

 

 

 

 

 

 

 

 

Factors Affecting Website Design and  Development 

 

 1- Strong Backend

Backend refers to the content management system that caters to the entire development process. This is crucial because everything that happens here will directly impact the users – backend elements are user-facing. Thus, without solid foundational support from the most reliable CMS, you cannot expect your website to be perfect. 

 

 

 

 

 

 

 

 

 

 

 

 2- Captivating Design 

 Design that is exciting, simple yet classy calls the captivating design. Texts and graphics play a vital role in grabbing attention.  Instead of focusing on what your brand can offer them, the design becomes counterproductive. Avoid this more so that users equate the quality of design with the overall quality of the products and services. The positive user experience also extends to using an effective color scheme. Design is 101% visual. If you are using colors that do not convey the brand message. It won’t work.

 

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3- Easy Navigations

In case your visitors get confused browsing your website, chances are, they will leave immediately and will never come back ever! Make navigation easy and efficient. This should be integral to the design stage. Once it was coded and launched, it would be difficult to recover from the impractical information architecture (IA). Be the most important person within the QA team if you must to determine that navigation is doing its purpose 

 

 

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4- Place CTA Button Wisely 

We use a call to action CTA to drive action on the website.  Web designers and UX experts must know where to place these buttons for maximum effect. For one, the brief messages signal that you want to build a relationship with them. You cannot just put any CTA; it should be relevant to the levels of engagement of the users. This can be addressed by web designers and developers too.

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5- Mobile Optimized

To continue with the above, the mobile-friendliness of the site must be considered in the design phase. More and more people are using mobile devices when searching for information. It is only fitting that your website design is for mobile capabilities.

6- Maximum Browser Compatibility

Responsiveness is equally critical since the users access the site on various devices – from desktop to tablet and smartphone. A well-designed website responds efficiently on multiple devices as well as browsers. If not, the site will exclude a significant portion of Internet users. You don’t want to experience this one as a financial consequence, especially when you are just starting out. 

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Summing Up:

In this era of the technical revolution, the website is everything you need to run a business. It represents your existence, so make sure to have a protective and responsive website. To maintain your website, you must know the factors that affect the website. 

Urooj Fatima

Author

Urooj Fatima is a Creative Content & Copywriter. She is looking after all the content that is required for our projects & her passion for content writing, always helps us deliver what is valued in the industry

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Technical Factors For Website Design and Development

Helpful Tips to Take Customer Communication to The Next Level

Helpful Tips To Take Customer Communication To The Next Level

You run, you establish business because of customers. If they don’t exist, there would be no established business concept. It’s simply that your business is accelerating because of your customers; on the other hand, if it’s decelerating, there are customers behind it. 

A sufficient number of customers are needed to set any business apart. You need to have a bunch of satisfied and loyal customers. That is possible with effective customer communication. 

Communication is a central part of any business, no matter its industry. Building a communication bridge between customers and companies is another way to facilitate them. 

However, it’s not only fulfilling queries and giving resolutions. It is also about learning, improving, and giving customers a strong communication experience. 

 

Set an Example Of Interactive Communication With Tips 

 Let’s adopt some tips to set a new example for business customer communication. 

 1– Make Your Customer Service Team well versed. 

 Your team should be well trained and know everything about their catering business. It is up to the group what and how they want to reduce the number of repeated calls for the same issues? The customer service team should have a clear goal when speaking to the customers. It may also help divide them into groups to focus on specific goals and be more effective when dealing with customer issues.

 

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 2- Understand Customers 

 To provide a positive customer experience, you should invest time and resources to learn more about your customers before talking to them. Tailoring your communication depending on customer persona is an effective way to boost customer relations and service. Businesses should understand that there’s no one size fits all’ when handling customers.

 

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3- Use Easy Language 

 When talking to customers, it’s essential to use consistent terms and words that the customers easily understand. The words used to describe the products and services should match the language used across the company. The same goes for the company’s website, mobile apps, and social media sites.

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4- Stay Positive 

Agents should always use positive language like ‘I can’ and ‘I will.’ Agents should also show empathy towards the customer by using the words ‘I understand’ to make them feel that they’re being heard.

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5- Ask For Their Valuable Feedback

Customer feedback is always welcome, either good or bad, and should be taken seriously. Acknowledge that your customers have the right to be concerned about something and use that information to improve your services. When asking customers for feedback, use positive words that are encouraging to help them open up. Remember that negative feedback is just as valuable as that will help you develop a better customer service process based on the actual needs of your customers..

 

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Summing Up:

Customer service can make or break a business. If your customers feel like they’re being treated like an essential part of your business instead of just a disposable customer you won’t care to lose, they’ll be much more likely to trust your company.

Along with that, there have been many platforms created for customer communication. That has made customer relationships strong. Whatsapp business API is a clear example of that. Happy customers are the ones who feel that there’s someone to listen to their problems. By offering excellent customer support, you’ll be able to understand them better, attend to their needs, and resolve their issues satisfactorily.

 

Urooj Fatima

Author

Urooj Fatima is a Creative Content & Copywriter. She is looking after all the content that is required for our projects & her passion for content writing, always helps us deliver what is valued in the industry

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Automate your Business with Whatsapp Business API

Automate your Business with Whatsapp Business API

Automate Your Business With Whatsapp Business API

What do you do first when you wake up in the morning? You check your phone. That’s how you start your day. No matter who you are or what you do, you always need to connect with relevant people.

When we consider the business, we need communication platforms to connect with customers to sustain a long-term relationship. Here’s the idea of Whatsapp Business API has emerged, proving to be one of the fastest-growing sources of communication for businesses.

Whatsapp Business API lets businesses connect directly with customers via WhatsApp. It comes with better efficiency and ease of messages to customer communication.

A Simple Yet Modern Solution to Connect Customers with Businesses

We all know that Whatsapp is the smart alternative to messaging services that provide speedy and cost-efficient messages transmitted through devices connected with the internet. Due to its conversational nature in no time, it has become the prime need of business communication.

● It supports businesses of every level, from high-profile organizations to small and enterprise businesses, to interact with their customers in a meaningful way.

● Let’s businesses initiate chats with the global customer base and share updates about products and services.

● Make good use of a messaging app that brings customers and businesses together to create reliable conversations.

 

How Business Can Make The Most of Whatsapp Business API

Once your business progresses with continuous messages and cannot be handled by limited resources, WhatsApp business API is your next move because of its hurdles and restrictions.

You know it’s terrific if you know that the Whatsapp business API is recognized by almost every industry. Be it healthcare, banking, food, fashion, service providers, and it’s for all.

It is highly beneficial in this dynamic and digital era; for instance, a bank that caters to more than a million people in a day resolves a million complaints of their customers. Here they automate their chats through chatbots, and that’s how they minimize human effort here. On the other hand, it is convenient for consumers; they can reach the business anytime and get the fastest resolution.

Must-Know Characteristics

Through automated messages, your customer never feels neglected. You can welcome your customers with an automated greeting message that builds a good image of your business.

Automation 

For the massive flow of incoming messages, it’s suggested to incorporate automated flows that directly control internal processes automatically with sufficient support. Also, you can avail yourself of interactive buttons that support predefined answers.

ChatBot

Chatbot helps agents to attend essential chats. When using the bot, you required a live agent to be there.

  • In closed conversation, choose a scripted chatbot to guide customers through a complete service journey.
  • When in need, go for an AI-powered chatbot similar to AI conversational cloud.

Know The Messaging Process

Whatsapp business API carries two types of messages;

  • Session messages by customer
  • Templates message by the company

Session Messaging

The limited messages by WhatsApp are session messaging, which ensures

  • Customer experience and
  • The business’s privacy, along
  • Quick response to messages

As a user, you are supposed to reply within 24 hours in the message window. Once the window is closed, the business will shift to template messages.

Template Messaging

They are well-scripted, prepared messages with no time limit and can be sent outside the care window. Through it, notifications and updates can be at any hour.

  • It is not as linear as a session message.
  • Before delivering messages, you got them approved with your BSP (business solution provider)

Quick facts

  • Send valid notifications and deliver superior customer support with WhatsApp Business API.
  • Automate customer support and handle more queries with bots
  • Process requests, orders, and payments in real-time
  • Transfer to a human agent for a high impact conversation
  • Deliver an omnichannel customer experience

Wrapping Thoughts

It’s almost the part of every business to make customer satisfaction a priority. With no exception, the WhatsApp business API plays a crucial role in it. Whether it is a growing audience, boosting sales, or efficient customer care to notify your audience, WhatsApp API takes this case to the next level.

It covers both sides of the story; from the consumer perspective, it takes them to their comfort level of personal messaging experience. For businesses, all the communication process is automated with no hassle and delayed responses.

 

Urooj Fatima

Author

Urooj Fatima is a Creative Content & Copywriter. She is looking after all the content that is required for our projects & her passion for content writing, always helps us deliver what is valued in the industry

Subscribe for Newsletter!

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